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Special Announcement

Concert Cancellation & Ticket Refund Arrangements: “Colleen Lee & Hong Kong Sinfonietta” (1 Sep 2023)

Due to Typhoon Saola, the concert “Colleen Lee & Hong Kong Sinfonietta” on 1 September 2023 (Friday, 8pm at Hong Kong City Hall Concert Hall) has been cancelled.

Ticket refund arrangements:

1) For tickets purchased via URBTIX 

I. If you paid by credit card, Alipay or WeChat Pay
An automatic refund will be made on or before 15 Dec 2023 via the original payment method used; no refund application is necessary.

II. If you paid by cash, Octopus Card or FPS:
Please return the completed form via one of the following methods:
• By email or post: please submit the form along with your original physical tickets, or scanned copies/photos of them, on or before 13 Oct 2023; if you have not yet collected your physical tickets, please attach your booking confirmation email.
• In person: you may visit Hong Kong Sinfonietta’s counter at the Low Block of Hong Kong City Hall on 23 Sep (from 7pm-10pm) or 24 Sep (from 2pm-5pm) to hand in your refund forms and original tickets.

 

2) For tickets purchased via POPTICKET

An automatic refund will be made within 10 working days via the original payment method used; no refund application is necessary.

For enquiries, please email to ticketing@hksinfonietta.org or contact our office (on or after 4 Sep) at 2836 3336 (Monday to Friday 10am-6pm).

(Updated on 1 Sep 2023 17:00)